Policies

• Pets must be up-to-date on vaccinations.

• Dogs must be leash-trained in order to go on walks off the premises.

• The client is responsible for ensuring that there are sufficient supplies (such as litter, pet food, poop bags, medications, etc.) and equipment (such as carriers, a well-fitting harness or collar, leashes, etc.) necessary for Twitchy Tails Critter Care to perform their services. A lack of supplies or equipment may result in a modification of services and/or additional charges if Twitchy Tails deems it necessary to acquire supplies for the health of the pets. Please see our Service Agreement for more information.

• Electronic entry options are acceptable for single visits and walks; For bookings where the client is away for longer than 24 hours, Twitchy Tails requires a key to be able to ensure that the pets can be cared for even in the event of a power outage or battery failure.

• I do carry dog treats with me that I use only with client approval. Clients may also provide their own pet treats to be used on walks or during playtime.

•  A deposit equal to 50% of the total cost for requested services is required to secure your booking. Bookings are not considered confirmed until the deposit is received.

• The remaining 50% of the service cost, plus any additional accrued fees, are due within two days of the last date of services for the booking.

• Balances not paid within two days of the last date of service will incur a $25 late fee on the third day, and a $5 per day late fee on every day thereafter until payment is received.

• For single visit bookings, clients may cancel up to 24 hours before the booking to receive a refund of their deposit.

• For multi-visit bookings, clients may cancel up to 3 days before the start of the booking to receive a full refund of their deposit.

• For overnight bookings, clients may cancel up to 7 days before the start of the booking to receive a full refund of their deposit.

• Cancellations made after these deadlines will forfeit their deposits.

Modifications: Partial booking cancellations are subject to the same deadlines as full cancellations. Adding visits or overnights onto an existing booking may be requested up to 24 hours before the start of services and is subject to Twitchy Tails’ availability, and are not considered finalized until the deposit is received.

Mid-Booking Cancellation: In the event that a client needs to shorten their booking after it has started, they will forfeit the deposit on the remaining services. The other 50% service cost will not apply to canceled services.

Rescheduling: Services may be rescheduled to begin within 10 days of the original start date, subject to Twitchy Tails’ availability, at no extra cost. However, cancellation time frames are still subject to the original start date.

Emergency Changes: I understand that emergencies happen. If you are experiencing an emergency that requires a last-minute or mid-booking cancellation, please contact me immediately. Partial deposit refunds may be granted at Twitchy Tails’ discretion.